Tag: design thinking
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Customer-Centricity Is Not a Workshop: It’s a Power Shift
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Why most enterprises misunderstand what customer focus actually requires. “Customer-centricity” is one of the most overused phrases in corporate life. It appears in strategies, values statements, and town halls. It […]
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The Problem With Your Transformation Is the Problem You Chose
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Why wicked problems are not an obstacle to change — they are the precondition for it. Most organizational transformations fail before they begin. Not because the methodology is wrong. Not […]
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When a Snake Came Out of the Wall
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Yesterday I sat on the living room floor with my four-year-old nephew. He had just watched a movie where the main character eats a mysterious mushroom and shrinks to ten […]
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Taking creative control of the AI imaging
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Sketch-first, AI-second: how I used “visual assistance sketching” with Nana Banana to regain control in concept development The last few days I’ve been doing a small but telling concept development […]
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Leadership for the Complex and Chaotic present (DIS presentation link)
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From Engineering Logic to Situational Leadership The presentation linked above is one I recently gave to hundreds of business leaders with strong engineering and operational backgrounds. The audience spanned senior […]