Tag: human centered leadership
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Customer-Centricity Is Not a Workshop: It’s a Power Shift
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Why most enterprises misunderstand what customer focus actually requires. “Customer-centricity” is one of the most overused phrases in corporate life. It appears in strategies, values statements, and town halls. It […]
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When a Snake Came Out of the Wall
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Yesterday I sat on the living room floor with my four-year-old nephew. He had just watched a movie where the main character eats a mysterious mushroom and shrinks to ten […]
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Square Life Stages Framework
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What if we’ve been celebrating the wrong milestones all along? Instead of centring our lives around decade birthdays — the 30s, 40s, 50s — what if we began celebrating the […]
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Leadership for the Complex and Chaotic present (DIS presentation link)
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From Engineering Logic to Situational Leadership The presentation linked above is one I recently gave to hundreds of business leaders with strong engineering and operational backgrounds. The audience spanned senior […]